The PCA has published a new factsheet about Business Development Managers and Code Compliance Officers
The PCA has launched a new factsheet for tied pub tenants about the roles and responsibilities of Business Development Managers (BDMs) and Code Compliance Officers (CCOs). It is crucial that tied tenants are aware of the duties required by these separate, but key, statutory roles especially as they navigate through the exceptional COVID circumstances and beyond.
Business Development Managers
It is important to understand that, under the Pubs Code, the Business Development Manager doesn’t just mean the person who is employed by the POB with that job title. It also means anyone who represents the pub company in negotiations with the tied tenant around rental events, repairs or business planning – regardless of their actual job title or description. By law, the pub company must ensure that this person deals with the tied tenant in a fair and lawful way and accurately records all discussions about those matters within time limits set out in the Code. This includes conversations about discretionary COVID support and related payment plans.
This is an important Pubs Code protection for the tenant if there is a dispute and encourages fair and code compliant interactions by the BDM. If the tenant thinks comments were made which were unfair or not recorded, they should tell them in writing. A paper trail showing any dispute about what was said can be essential to understanding if there are problems for the PCA to address.
Code Compliance Officer
Each regulated pub company must employ a Code Compliance Officer whose statutory responsibility is to verify its company’s compliance with the Code and to be available to tenants to answer any related query. They should have an internal procedure available to tenants for dealing with code breaches. The CCO is independent of the BDM and can discuss compliance matters with them and with the tenant.
You can find out the name of your CCO and their contact information here.